Time in status | SLA | Timer | StopwatchField for calculating the time spent by an issue in one or several statuses. Quick and easy setup of typical or simple scenarios. A large set of functionality for a variety of scenarios.
Main features:
- counts time for new and old issues.
- counts the time according to the working calendar.
- allows you to search and sort issues based on real-time data.
- simple setup.
- flexible and powerful search queries.
- suitable for request monitoring, queuing, and SLA tracking based on time in statuses.
- Exports in different formats.
- Available for statistics and reporting.
- Available for work calculation with reference values and comparison with them (e.g., average time in project status).
- Display settings
- Access rights settings
- Ability to work with time as a prime number - this simplifies integration with third-party solutions.
- Tracking new requests.
- Analysis and collection of time data in the status of past issues.
- Queues of requests sorted by reaction time or working in real time.
- Tracking the time of different stages of the request.
- Visual status of work on the request.
- Creating reports on the work done. …
