Time in status | SLA | Timer | StopwatchThe field for calculating the time between events occurring with the issue. Counts the time between virtually any issue events. For example: creating an issue, writing a comment, changing status, assigning, setting a resolution, or any other custom field. [Complete list of events] (/docs/time-in-status/available-events/)
Main features:
- counts time for new and old issues.
- counts the time according to the working calendar.
- Runs under certain conditions.
- Notification of action.
- allows you to search and sort issues based on real-time data.
- Flexible field setting and config.
- flexible and powerful search queries.
- suitable for monitoring requests and queuing.
- Exports in different formats.
- Available for statistics and reporting.
- Available for work calculation with reference values and comparison with them (e.g., average time in project status).
- Display settings
- Access rights settings
- Ability to work with time as a prime number - this simplifies integration with third-party solutions.
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- Tracking new requests.
- Analysis and collection of time data in the status of past issues.
- Queues of requests sorted by response time or working in real time.
- Tracking the time of different stages of the request.
- Visual status of work on the request.
- Creating reports on the work done. …
