Blog

Time in status cloud - Case 1 - simple status time report for a manager

The support team consists of several generalist specialists and a manager. The work is being done in Jira in the SUP project. Every day clients create a large number of issues. Most of these issues are quite typical, not costly in time support for clients. The team’s goals are: promptly solve customer problems, leave customers satisfied with the quality of the service provided.

Calculated custom fields Cloud (JBCF). New Field - Sort by epic rank.

New Field: Sort by epic rank:

  • Description: The field for sorting tasks by the rank specified in the epic task. When sorting by this field, the tasks in the search results will be after the epic specified in the task. All epics will be sorted by their rank. All tasks from the epic will be under the epic. All tasks under the epic will be sorted by their rank.
  • Value: String: The field returns the key of the task. On issue screens, adding a field is optional.
  • Search: The field stores the value in the index.

New Pricing for the JiBrok Products

During May, we will increase prices for all products and platforms. We are constantly investing in the development of our existing products, their support and the development of new products.

Timer and Stopwatch custom events

Custom events became available for timers and stopwatches. Now with their help you can set up triggers for the timer (start, pause, restart, stop) that will work to a specific change in the field.

⭐️ User helper for JiBrok cloud apps - Public release ⭐️

Today we have published our new free app User helper for JiBrok cloud apps .
The application will contain dynamic help available to your users about our cloud applications. The documentation is generated based on the settings saved in Jira Cloud, for example custom fields.
Now the application contains examples of using JQL functions for our applications. In the future, support for new applications, usage examples and use cases.
More info

Timer history display in web panel (Cloud)

The other day we published improvements that allow you to work with the first launch of the timer. More info. Today we have added a display of the previous timer values in the web panel.

New time formats and calendar settings (Cloud)

We have added support for new formats for displaying time. Now you can display time converted to minutes/hours/days/weeks/months/years.

History of restarts for the timer (Cloud)

The timer has a history of previous start-stop-restart cycles.

Time statistic (Time in status Cloud)

In the new version, we have added a number of functions for calculating various statistics.

General information

  • Functional for working with statistics is able to count average values, highs, lows and percentiles.
  • You can display the calculation of statistics in fields, web panels or dashboards.
  • You can use JQL search to work with statistical data.

⭐️ Fields panel for Jira Service Management - Public release ⭐️

View app on Atlassian Marketplace

JiBrok message field Message field
JiBrok time in status Time in status | SLA | Timer | Stopwatch
Tutorials
Settings
Work calendars
Time in status
Timers and Stopwatches
Stopwatch
Timer
Additional functions
Issue panels
Reports
Field Helpers
Other fields
API
Reference information
JiBrok Switch to User + Delegating SU (Jira) Switch to User + Delegating SU (Jira)
JiBrok time in status Time in status for Jira Cloud
Work calendars
Time in status fields
Issue panels
Reports
Service tools
Reference information
JiBrok Calculated fields Calculated fields (JBCF)
JiBrok Calculated fields Calculated fields (JBCF) for Jira Cloud
JBCF fields
Service tools
JiBrok Timer Timer field | SLA for Jira Cloud
Work calendars
Timer fields
Issue panels
Service tools
JiBrok Stopwatch Stopwatch for Jira Cloud
Work calendars
Stopwatch fields
Issue panels
Service tools
JiBrok Time between dates Time between dates for Jira Cloud
Time between dates fields
JiBrok Fields panel for Jira Service Management (JSM) Fields panel for Jira Service Management (JSM)
JiBrok Display Linked Issues Display Linked Issues
User helper for JiBrok cloud apps User helper for JiBrok cloud apps
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