Fields Panel for JSM

Show any issue fields to customers on the JSM portal

Display fields, panel descriptions, and HTML messages on the customer portal request view. Two placement zones, per-request-type configuration, and project-admin friendly setup.

Get it on Marketplace Getting Started

Two panels per request HTML descriptions Per-request-type mapping

Fields Panel for Jira Service Management screenshot

Customer-facing fields without custom development

Project admins configure panels - no global Jira admin needed, no code, no extra portals.

Two Panel Placements

One panel at the top of the request, another on the side - put the most important fields where customers look.

Any Fields

System and custom fields. Third-party app fields supported - and new ones added on request.

HTML Descriptions

Show plain text, formatted instructions, or full HTML messages on each panel.

Request-Type Mapping

Pick which panels appear for each request type - and where they appear.

Project-Admin Friendly

Project administrators configure panels themselves - no global Jira admin involvement.

Live Preview

Preview HTML descriptions before saving - know exactly how customers will see the panel.

Documentation

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Overview & Setup

Configure your first panel step by step.

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Marketplace

Install from the Atlassian Marketplace.

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Support Portal

Ask questions and request new field types.

Make your JSM portal more informative

Install Fields Panel for JSM and put the right fields in front of every customer.

Get it on Marketplace Contact Us

EU-based vendor · Building for Jira since 2016