Refined for Jira | Sites & Themes

Message Field may not display correctly on Jira Service Management portals created with Refined for Jira | Sites & Themes.

Message Field Version 5.0 and Later

Starting with Message Field version 5.0, the plugin includes only two main resource modules:

• general - Standard resource with default page loading settings
• general-global - Global resource with extended page loading settings

The main difference between these resources is the pages on which they load. In recent versions of Refined for Jira, enabling the global resource is typically no longer necessary, and the default settings should work correctly.

For most users with recent versions of both Message Field (5.0+) and Refined for Jira, no manual configuration is required. The plugin should work out of the box.

Manual Configuration (If Needed)

If you’re experiencing display issues, you may need to adjust the resource settings:

1. Click the Administration icon in the top right corner of the screen

2. Navigate to Manage apps

   

3. Find Message Field in the apps list and click on its section

4. Click the button showing the number of enabled modules (e.g., “X of Y modules enabled”) in the right column to display plugin modules

   

5. Hover over each module to see the Enable or Disable buttons
6. Configure the resources based on your needs:
   • Option A (Recommended): Keep general enabled and general-global disabled
   • Option B (If issues persist): Disable general and enable general-global

Important: Do not enable both 'general' and 'general-global' resources simultaneously, as this will cause message duplication and display issues.

Troubleshooting

If messages still don’t display correctly after configuration:

1. Clear browser cache and refresh the page
2. Check Refined for Jira version compatibility with your Message Field version
3. Contact support if issues persist with details about your Refined and Message Field versions

Legacy Versions (Before 5.0)

For Message Field versions prior to 5.0, you may need to configure additional resources like view-servicedesk and view-servicedesk-global. However, upgrading to the latest version is recommended for the best compatibility.

After proper configuration, messages should display correctly in both standard Jira interfaces and Refined for Jira portals.

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Related Docs

• Message Field Advanced Configuration Options
• Audit Log and Change Tracking
• Message Field Basic Configuration Settings
• Create and Configure Message Fields
• Delegation