Message Panel for Jira Cloud- Module Overview
- Jira Modules
- JSM Portal Modules
- JSM Create Modules
- Enabling Modules
- Visibility Rules
- Multiple Panels
- Next Steps
Message Panel can display in multiple locations across Jira and Jira Service Management.
Module Overview
| Module | Location | Supports Modal |
|---|---|---|
| Issue Panel | Right sidebar | Yes |
| Issue Activity | Activity feed tab | No |
| Issue Context | Context panel | No |
| Issue Action | Toolbar button | No |
| JSM Portal Panel | Request details page | No |
| JSM Portal Footer | Portal page footer | No |
| JSM Portal Subheader | Portal page subheader | No |
| JSM Portal Subheader (Create) | Request create form, below title | No |
| JSM Portal Footer (Create) | Request create form, bottom | No |
Jira Modules
Issue Panel
Location: Right sidebar on issue view
Features:
- Collapsible/expandable panels
- Supports modal windows
- Best for detailed information
Use for: Main data displays, linked issues tables, dashboards
Issue Activity
Location: Tab in Activity section
Features:
- Appears alongside Comments, History tabs
- Inline display
- Good for activity context
Use for: Recent changes, timeline context
Issue Context
Location: Right sidebar context panel
Features:
- Collapsible section
- Alongside Details, Automation panels
- Quick access
Use for: Reference data, supplementary details
Issue Action
Location: Issue toolbar
Features:
- Custom action button
- Opens on click
- User-initiated
Use for: On-demand queries, interactive tools
JSM Portal Modules
These modules display on the customer-facing Jira Service Management portal.
Portal Request Detail Panel
Location: Request details page in customer portal
Features:
- Visible to customers viewing their requests
- Shows alongside request details
- Supports templates with request data
Use for:
- Customer instructions
- SLA information
- Related articles or links
Portal Footer
Location: Bottom of portal pages
Features:
- Appears on all portal pages
- Global visibility
- Static or dynamic content
Use for:
- Contact information
- Legal notices
- Help links
Portal Subheader
Location: Below portal header
Features:
- Prominent placement
- Visible before request details
- Good for announcements
Use for:
- Service announcements
- Maintenance notices
- Important updates
JSM Create Modules
These modules display on the request creation form in JSM portals - before the issue is created.
Portal Subheader (Create)
Location: Below the title on the request creation form
Features:
- Visible during request submission
- Access to form field values via UIM (UI Modifications)
- Dynamic content based on request type and form data
Use for:
- Pre-submission instructions
- Request type guidance
- Required information reminders
Portal Footer (Create)
Location: Bottom of the request creation form
Features:
- Below form fields, before submit button
- Access to form field values via UIM
- Good for terms and conditions
Use for:
- Terms and conditions links
- Submission guidelines
- Legal notices
JSM Create Module Constraints
JSM Create modules have specific limitations because the issue doesn’t exist yet:
| Feature | Available | Notes |
|---|---|---|
| Display JQL | No | No issue to query |
| User Fields Filter | No | No issue fields to check |
| Issue Data | No | Use UIM form data instead |
| Portals Filter | Required | Must select at least one portal |
| Request Type Filter | Yes | Filter by request types |
| Display Condition | Yes | Use fields.* for UIM form values |
Using Form Data in Templates
On create pages, use fields.* to access current form values:
{% if fields.summary %}
Summary: {{ fields.summary }}
{% endif %}
{% if fields.priority %}
Priority: {{ fields.priority.name }}
{% endif %}
Note: Field values update as the user fills out the form.
Enabling Modules
Global Settings
- Go to Apps → Message Panel Settings
- Click the Module Settings tab
- Toggle modules on/off
- Click Save Settings
Disabled modules won’t display anywhere, even with configurations targeting them.
Per-Configuration
Each configuration specifies its display module:
- Edit or create a configuration
- Find Display Module dropdown
- Select one module
- Save
Visibility Rules
A panel appears when ALL conditions are met:
- Module is enabled globally
- Configuration targets that module
- Project filter matches (if specified)
- Issue type filter matches (if specified)
- Display JQL condition matches (if specified)
- User field condition matches (if specified)
- Request type matches (JSM only, if specified)
Example: Panel with:
- Module: Issue Panel
- Projects: “Marketing”
- Display JQL:
status = "In Progress"
Shows in right sidebar only for Marketing issues with status “In Progress”.
Multiple Panels
Multiple configurations can target the same module:
- Order: By weight (lower first), then alphabetically
- Collapsing: Each panel collapses independently (Issue Panel only)
Next Steps
- Configuration Basics - Create panel configurations
- Context Filters - Control when panels appear
- Modal Windows - Pop-up dialogs (Issue Panel only)
- JSM Integration - Detailed JSM setup
