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Context Filters

Context filters control when your panel appears. A panel shows only when all filter conditions are met.

Context Settings Tab

How Filters Work

Filter Evaluation

When a user views an issue, all enabled filters are evaluated. A panel shows only when all filter conditions pass. If any check fails, the panel is hidden.

Filter Logic

Between filters Logic
Projects AND Issue Types AND Display JQL AND User Fields AND Display Condition AND Portals AND
Within a filter Logic
Multiple Projects OR (any selected project)
Multiple Issue Types OR (any selected type)
Multiple Request Types OR (any selected type)
Multiple User Fields OR (user in any selected field)
Multiple Portals OR (any selected portal)

Filter Overview

Filter Purpose Empty =
Projects Limit to specific projects All projects
Issue Types Limit to specific types All types
Request Types Limit to JSM request types All request types
Portals Limit to specific JSM portals All portals
Display JQL Dynamic JQL condition Always match
Display Condition Dynamic template condition Always match
User Fields Show only to users in specific fields All users

Leave all filters empty to show the panel for all issues to all users.

Project Filter

Show panel only in selected projects.

Configuration

  1. Open Context tab
  2. Find Show only in projects
  3. Select one or more projects
  4. Leave empty for all projects

Example

Select “Marketing” and “Sales” projects → Panel appears only on issues from these projects.

Issue Type Filter

Show panel only for selected issue types.

Configuration

  1. Open Context tab
  2. Find Show only for issue types
  3. Select types (Bug, Story, Epic, etc.)
  4. Leave empty for all types

Example

Select “Epic” → Panel appears only on Epic issues.

Request Type Filter (JSM)

For JSM Portal modules, filter by request types.

Configuration

  1. Select a JSM Portal module
  2. Find Show only for request types
  3. Select request types from your service desks

Example

Select “IT Help” and “Hardware Request” → Panel appears only for these request types in the customer portal.

Note: This filter only applies to JSM Portal modules (Portal Panel, Footer, Subheader).

Portal Filter (JSM)

For JSM modules, filter by customer portals (service desks).

How It Works

Portals filter restricts which JSM customer portals show the panel. This is the JSM equivalent of the Projects filter for Jira modules.

Note: For JSM Create modules, at least one portal must be selected.

Configuration

  1. Select a JSM module (Portal Panel, Footer, Subheader, or Create variants)
  2. Find Show only in portals
  3. Select one or more portals
  4. Leave empty for all portals (not available for Create modules)

Examples

Selected Portals Behavior
(empty) Shows on all portals
“IT Support” Shows only on IT Support portal
“IT Support”, “HR Help” Shows on either portal

Portals vs Projects

For JSM modules, portals and projects work differently:

Filter JSM Modules Jira Modules
Projects Ignored Active
Portals Active Ignored

User Field Visibility

Show panel only when the current viewing user is found in specific user-type fields.

How It Works

This filter checks if the user currently viewing the issue is listed in any of the selected fields. If yes, the panel is shown. If no, the panel is hidden.

Important: This is about WHO is viewing, not about the issue data itself.

Configuration

  1. Open Context tab
  2. Find Select fields that should contain the current user
  3. Select user fields (Assignee, Reporter, Watchers, custom user fields)

Supported Field Types

  • Assignee - Single user
  • Reporter - Single user
  • Watchers - Multi-user (checks if viewer is watching)
  • Custom User Picker - Single user custom fields
  • Custom Multi-User Picker - Multi-user custom fields

Single Field Example

Select “Assignee”:

  • User Alice views issue assigned to Alice → Panel shows
  • User Bob views issue assigned to Alice → Panel hidden

Multiple Fields (OR Logic)

Select “Assignee” AND “Reporter”:

  • User Alice (assignee) views → Panel shows
  • User Bob (reporter) views → Panel shows
  • User Charlie (neither) views → Panel hidden

Use Cases

Scenario User Fields
Show to assignee only Assignee
Show to assignee or reporter Assignee, Reporter
Show to watchers Watchers
Show to team lead (custom field) customfield_10050

Combining Filters

All filters work together with AND logic between different filter types.

Example: High-Priority Blockers for Developers

Filter Value
Projects Development
Issue Types Bug, Story
Display JQL priority = High

Result: Panel shows only on high-priority Bugs and Stories in the Development project.

Example: Personal Dashboard

Filter Value
Projects (all)
Issue Types (all)
User Fields Assignee
Display JQL status != Done

Result: Panel shows only on open issues assigned to the current viewing user.

Example: Reporter Information

Filter Value
User Fields Reporter

Result: Panel shows only when the person who reported the issue is viewing it.

Troubleshooting

Panel Not Showing

Check conditions in order:

  1. Module enabled? - Check Apps → Message Panel Settings → Modules tab
  2. Configuration enabled? - Check the “Enabled” toggle on the configuration
  3. Project matches? - Is issue in one of the selected projects?
  4. Issue type matches? - Is issue type in the selected types?
  5. Display JQL matches? - Test the JQL in Issue Navigator with current issue
  6. User field matches? - Is the viewing user in selected fields?

Panel Showing Everywhere

You may have left all filters empty. Add at least one filter to limit visibility.

Panel Shows to Wrong Users

Check User Field filter - it uses OR logic between selected fields. If you want AND logic (user must be in ALL fields), use Display Condition instead.

Next Steps

Related Docs

JiBrok Message Panel for Jira Cloud Message Panel for Jira Cloud
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