Message Panel for Jira CloudPractical examples of how teams use Message Panel to solve real problems.
Development Teams
Blocking Issues Alert
Show issues that are blocking the current issue from progressing.
Data Source: Linked Issues Link Types: “is blocked by” (inward) Display Module: Issue Panel
{% if linkedIssues | len > 0 %}
<div style="padding: 12px; background: #FFEBE6; border-left: 4px solid #DE350B; margin-bottom: 12px;">
<strong>Blocked by {{ linkedIssues | len }} issue(s)</strong>
</div>
<table style="width: 100%; border-collapse: collapse;">
<tr style="background: #F4F5F7;">
<th style="padding: 8px; text-align: left;">Issue</th>
<th style="padding: 8px; text-align: left;">Status</th>
<th style="padding: 8px; text-align: left;">Assignee</th>
</tr>
{% for blocker in linkedIssues %}
<tr>
<td style="padding: 8px;">{{ blocker | issueLink }}</td>
<td style="padding: 8px;">{{ blocker.fields.status | statusBadge }}</td>
<td style="padding: 8px;">{{ blocker.fields.assignee.displayName | default("Unassigned") }}</td>
</tr>
{% endfor %}
</table>
{% endif %}
Epic Progress Dashboard
Display progress of child issues within an Epic.
Data Source: JQL Query
Display Module: Issue Panel
Issue Types: Epic
JQL: "Epic Link" = OR parent =
{% set total = linkedIssues | len %}
{% set done = linkedIssues | filter("fields.status.statusCategory.key", "done") | len %}
{% set inProgress = linkedIssues | filter("fields.status.statusCategory.key", "indeterminate") | len %}
{% set todo = total - done - inProgress %}
{% set percent = total > 0 ? ((done / total) * 100) | round : 0 %}
<div style="margin-bottom: 16px;">
<strong>Epic Progress: {{ percent }}%</strong>
<div style="background: #DFE1E6; border-radius: 4px; height: 8px; margin-top: 8px;">
<div style="background: #00875A; width: {{ percent }}%; height: 100%; border-radius: 4px;"></div>
</div>
</div>
<div style="display: flex; gap: 16px; margin-bottom: 16px;">
<div><span style="color: #00875A;">Done:</span> {{ done }}</div>
<div><span style="color: #0052CC;">In Progress:</span> {{ inProgress }}</div>
<div><span style="color: #6B778C;">To Do:</span> {{ todo }}</div>
</div>
{% if linkedIssues | len > 0 %}
<details>
<summary style="cursor: pointer; color: #0052CC;">View all {{ total }} issues</summary>
<ul style="margin-top: 8px;">
{% for child in linkedIssues | take(20) %}
<li>{{ child | issueLink }} - {{ child.fields.status | statusBadge }}</li>
{% endfor %}
{% if total > 20 %}
<li><em>...and {{ total - 20 }} more</em></li>
{% endif %}
</ul>
</details>
{% endif %}
Code Review Checklist
Display a checklist for code review tasks.
Data Source: Empty (Message only)
Display Module: Issue Panel
Issue Types: Story, Task, Bug
Display JQL: status = "Code Review"
<div style="padding: 12px; background: #DEEBFF; border-left: 4px solid #0052CC;">
<strong>Code Review Checklist</strong>
</div>
<div style="padding: 12px;">
<p><strong>Before approving, verify:</strong></p>
<ul style="list-style: none; padding-left: 0;">
<li>[ ] Code follows team conventions</li>
<li>[ ] Unit tests added/updated</li>
<li>[ ] No security vulnerabilities</li>
<li>[ ] Documentation updated</li>
<li>[ ] No console.log or debug code</li>
</ul>
{% if issue.fields.customfield_10001 %}
<p style="margin-top: 12px;"><strong>PR Link:</strong>
<a href="{{ issue.fields.customfield_10001 }}" target="_blank">View Pull Request</a>
</p>
{% endif %}
</div>
Sprint Scope Warning
Warn when issue is not assigned to a sprint.
Data Source: Empty (Message only)
Display Module: Issue Panel
Display JQL: sprint is EMPTY AND status != Done AND type in (Story, Task, Bug)
<div style="padding: 12px; background: #FFFAE6; border-left: 4px solid #FF8B00;">
<strong>Sprint Planning Required</strong>
<p style="margin: 8px 0 0 0;">
This issue is not assigned to any sprint.
{% if issue.fields.assignee %}
<br>Assignee: {{ issue.fields.assignee.displayName }}
{% else %}
<br>No assignee - consider assigning this issue.
{% endif %}
</p>
</div>
Support Teams
Customer Information Panel
Display customer details from a linked customer ticket.
Data Source: Linked Issues Display Module: Issue Panel Link Types: “is caused by”, “relates to”
<div style="padding: 12px; background: #F4F5F7; border-radius: 4px;">
<strong>Customer Information</strong>
{% if issue.fields.reporter %}
<div style="margin-top: 12px;">
<p><strong>Reporter:</strong> {{ issue.fields.reporter.displayName }}</p>
{% if issue.fields.reporter.emailAddress %}
<p><strong>Email:</strong> {{ issue.fields.reporter.emailAddress }}</p>
{% endif %}
</div>
{% endif %}
{% if issue.fields.customfield_10050 %}
<div style="margin-top: 12px;">
<p><strong>Company:</strong> {{ issue.fields.customfield_10050 }}</p>
</div>
{% endif %}
{% if issue.fields.customfield_10051 %}
<div style="margin-top: 12px;">
<p><strong>Support Tier:</strong> {{ issue.fields.customfield_10051.value }}</p>
</div>
{% endif %}
</div>
SLA Warning
Display SLA breach warnings for support tickets.
Data Source: Empty (Message only)
Display Module: Issue Panel
Projects: Support projects
Display JQL: status != Done AND status != Closed
{% set duedate = issue.fields.duedate %}
{% if duedate %}
{% if isPast(duedate) %}
<div style="padding: 12px; background: #FFEBE6; border-left: 4px solid #DE350B;">
<strong>SLA BREACHED</strong>
<p style="margin: 8px 0 0 0;">
Due date was {{ duedate | fromNow }}
<br>Immediate action required!
</p>
</div>
{% elif dateDiff(now(), duedate, "hours") < 24 %}
<div style="padding: 12px; background: #FFFAE6; border-left: 4px solid #FF8B00;">
<strong>SLA At Risk</strong>
<p style="margin: 8px 0 0 0;">
Due {{ duedate | fromNow }}
<br>Due date: {{ duedate | date("yyyy-MM-dd HH:mm") }}
</p>
</div>
{% else %}
<div style="padding: 12px; background: #E3FCEF; border-left: 4px solid #00875A;">
<strong>SLA On Track</strong>
<p style="margin: 8px 0 0 0;">Due {{ duedate | fromNow }}</p>
</div>
{% endif %}
{% endif %}
Related Tickets
Show other tickets from the same customer or about the same topic.
Data Source: JQL Query
Display Module: Issue Panel
JQL: reporter = "" AND key != ORDER BY created DESC
Max Issues: 10
{% if linkedIssues | len > 0 %}
<div style="padding: 12px; background: #F4F5F7; border-radius: 4px;">
<strong>Other Tickets from this Customer</strong>
<table style="width: 100%; border-collapse: collapse; margin-top: 12px;">
{% for ticket in linkedIssues | take(5) %}
<tr>
<td style="padding: 6px 0;">
{{ ticket | issueLink }}
<span style="color: #6B778C; font-size: 12px;">
{{ ticket.fields.created | fromNow }}
</span>
</td>
<td style="padding: 6px 0; text-align: right;">
{{ ticket.fields.status | statusBadge }}
</td>
</tr>
{% endfor %}
</table>
{% if linkedIssues | len > 5 %}
<p style="margin-top: 8px; color: #6B778C; font-size: 12px;">
+{{ linkedIssues | len - 5 }} more tickets
</p>
{% endif %}
</div>
{% endif %}
Resolution Guide
Display troubleshooting steps based on issue category.
Data Source: Empty (Message only)
Display Module: Issue Panel
Display JQL: "Issue Category" = "Login Issues"
<div style="padding: 12px; background: #DEEBFF; border-left: 4px solid #0052CC;">
<strong>Resolution Guide: Login Issues</strong>
</div>
<div style="padding: 12px;">
<p><strong>Common solutions:</strong></p>
<ol>
<li>Verify the user's email address is correct</li>
<li>Check if the account is locked (Admin Console)</li>
<li>Ask user to clear browser cache and cookies</li>
<li>Try incognito/private browsing mode</li>
<li>Check for any active maintenance windows</li>
</ol>
<p style="margin-top: 12px;">
<strong>Escalation:</strong> If issue persists, escalate to Tier 2 with:
<ul>
<li>Browser and OS version</li>
<li>Screenshot of error message</li>
<li>HAR file if possible</li>
</ul>
</p>
</div>
More Examples
- Use Cases - Management & HR - Project managers, HR, and compliance examples
- Use Cases - Portal & Simplified - JSM portal examples and section message patterns
Related Documentation
- Configuration Basics - Create panels
- Data Sources - JQL and linked issues
- Templates - Template syntax reference
- Context Filters - Visibility rules
