Blog
The support team consists of several generalist specialists and a manager. The work is being done in Jira in the SUP project. Every day clients create a large number of issues. Most of these issues are quite typical, not costly in time support for clients. The team’s goals are: promptly solve customer problems, leave customers satisfied with the quality of the service provided.
New Field: Sort by epic rank:
- Description: The field for sorting tasks by the rank specified in the epic task. When sorting by this field, the tasks in the search results will be after the epic specified in the task. All epics will be sorted by their rank. All tasks from the epic will be under the epic. All tasks under the epic will be sorted by their rank.
- Value: String: The field returns the key of the task. On issue screens, adding a field is optional.
- Search: The field stores the value in the index.
During May, we will increase prices for all products and platforms. We are constantly investing in the development of our existing products, their support and the development of new products.
Custom events became available for timers and stopwatches. Now with their help you can set up triggers for the timer (start, pause, restart, stop) that will work to a specific change in the field.
.
The application will contain dynamic help available to your users about our cloud applications. The documentation is generated based on the settings saved in Jira Cloud, for example custom fields.
Now the application contains examples of using JQL functions for our applications. In the future, support for new applications, usage examples and use cases.
More info
The other day we published improvements that allow you to work with the first launch of the timer. More info. Today we have added a display of the previous timer values in the web panel.
|
|
We have added support for new formats for displaying time. Now you can display time converted to minutes/hours/days/weeks/months/years.
In the new version, we have added a number of functions for calculating various statistics.
General information
- Functional for working with statistics is able to count average values, highs, lows and percentiles.
- You can display the calculation of statistics in fields, web panels or dashboards.
- You can use JQL search to work with statistical data.
Message field
Time in status | SLA | Timer | Stopwatch
Switch to User + Delegating SU (Jira)
Calculated fields (JBCF)
Timer field | SLA for Jira Cloud
Stopwatch for Jira Cloud
Time between dates for Jira Cloud
Fields panel for Jira Service Management (JSM)
Display Linked Issues
