Trust Center

Since 2016, JiBrok has served 1,000+ companies on Atlassian Marketplace. EU-based, SOC 2 Type II certified, and built on Atlassian Forge.

SOC 2 Type II Atlassian Forge Native GDPR Compliant

Compliance & Security

Independent audits and certifications that validate our security practices

Legal & Privacy

Policies, agreements, and data processing documentation

Policies

Agreements

Data Processing Agreements

Data Protection Highlights

All JiBrok Cloud apps run on Atlassian Forge - no external servers, no external analytics, no external logging

No External Data Egress

All data stays within Atlassian infrastructure. No external servers or third-party data transfers.

Admin-Only Access

App configuration and script management restricted to Jira site administrators.

Automated PII Redaction

Sensitive fields (accountId, email, tokens) automatically redacted from all logs.

Regular Independent Audits

SOC 2 Type II audits conducted by certified CPA firms on a regular basis.

Support & Availability

Target response times and operational status monitoring

Critical
Service completely unavailable
4 business hours
High
Major feature broken, no workaround
8 business hours
Medium
Feature issue with workaround
2 business days
Low
Question, enhancement request
5 business days

Target response times, not contractual SLAs. See the full Support Policy for details.

Operational Status

Platform availability is managed by Atlassian Forge infrastructure. Subscribe to our StatusPage for incident notifications.

Legal Entity

JiBrok is a software company registered in the European Union (Republic of Cyprus). For legal inquiries, contact support@jibrok.com. For data protection inquiries, contact privacy@jibrok.com.

Have Security Questions?

Our team is here to help with any questions about our security practices, compliance, or data handling.

JiBrok Studio for Jira Cloud JiBrok Studio for Jira Cloud
JiBrok Message Field for Jira Cloud Message Field for Jira Cloud
JiBrok time in status Time in status for Jira Cloud
JiBrok Calculated fields Calculated fields (JBCF) for Jira Cloud
JiBrok Timer Timer field | SLA for Jira Cloud
JiBrok Stopwatch Stopwatch for Jira Cloud
JiBrok Time between dates Time between dates for Jira Cloud
JiBrok Fields panel for Jira Service Management (JSM) Fields panel for Jira Service Management (JSM)
JiBrok Display Linked Issues Display Linked Issues
User helper for JiBrok cloud apps User helper for JiBrok cloud apps
JiBrok message field Message field
JiBrok time in status Time in status | SLA | Timer | Stopwatch
JiBrok Switch to User + Delegating SU (Jira) Switch to User + Delegating SU (Jira)
JiBrok Calculated fields Calculated fields (JBCF)
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