Provider-Specific Terms - JiBrok Apps

Version 1.1 - Last updated: March, 2026

These Provider-Specific Terms supplement the Atlassian Standard End User Agreement (“Standard Agreement”) for JiBrok apps listed below, provided by JiBrok (“Provider”). In the event of any conflict between these Provider-Specific Terms and the Standard Agreement, these Provider-Specific Terms shall prevail.

1. Covered Products

These Provider-Specific Terms apply to the following JiBrok apps on the Atlassian Marketplace:

Cloud

Data Center / Server

For JiBrok Studio for Jira Cloud, see the separate Provider-Specific Terms - JiBrok Studio.

2. Governing Law and Jurisdiction

Section 19.2 of the Standard Agreement is replaced with the following:

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of laws provisions. The parties consent to the exclusive jurisdiction and venue of the courts of Nicosia, Republic of Cyprus.

3. Data Protection

The following documents are incorporated by reference into this Agreement:

Data Processing Agreement (DPA) - JiBrok Cloud Apps: jibrok.com/dpa-jibrok-cloud-apps/ (applies to Time in Status, Timer field, Stopwatch field, JBCF, Display Linked Issues, Fields panel for JSM)
Data Processing Agreement (DPA) - Message Field Cloud: jibrok.com/dpa-message-field-cloud/
Privacy Policy: jibrok.com/privacy-policy/
Cookie Policy: jibrok.com/cookie-policy/

The applicable DPA governs the processing of personal data by the Provider on behalf of the Customer in connection with the Product.

4. Platform Dependency

Cloud Products. JiBrok Cloud apps run on Atlassian Forge, a serverless platform managed by Atlassian. The Provider does not operate its own servers, databases, or network infrastructure for Cloud Products.

Outages, performance degradation, or limitations of the Atlassian Forge platform that are outside the Provider’s reasonable control shall not constitute a breach of this Agreement, a failure of the Performance Warranty (Section 6.2), or grounds for termination under the Force Majeure provisions (Section 19.8).

Platform availability is subject to Atlassian’s own service commitments. Current operational status is available at jibrok.statuspage.io.

Data Center / Server Products. Data Center and Server products are installed and run on the Customer’s own infrastructure. The Provider is not responsible for the performance, availability, or security of the Customer’s hosting environment, including server hardware, operating systems, database systems, network configuration, or security measures.

5. Customer Data and Configuration

The Customer is solely responsible for the data it processes using the Products, including but not limited to JQL queries, custom field configurations, SLA definitions, timer configurations, message content, calculated field formulas, and display settings.

The Products process and display data based on Customer configurations. The Provider is not responsible for incorrect results, miscalculations, or unintended behavior arising from Customer misconfiguration or incorrect input.

6. AI and Machine Learning

The Provider will not use Customer Data to train, fine-tune, or improve artificial intelligence or machine learning models. Usage Data collected under Section 3.4 of the Standard Agreement (aggregated, de-identified product usage metrics) is not Customer Data for these purposes and may be used for product improvement.

7. Backup and Data Recovery

The Customer is solely responsible for maintaining independent backups of its Jira data. The Products are not backup or disaster recovery solutions. The Provider shall not be liable for any failure to recover Customer data, whether caused by platform outages, Customer configuration, or any other cause.

8. Liability Clarifications

This section supplements Section 14 of the Standard Agreement.

8.1 General Cap Calculation

For the purposes of Section 14.1 of the Standard Agreement, the “General Cap” means amounts actually paid by the Customer to the Provider for the Product during the twelve (12) month period immediately preceding the first event giving rise to liability. Free trial periods, promotional periods, and any period during which the Customer did not pay fees do not contribute to the General Cap calculation.

8.2 Specific Exclusions from Damages

Without limiting Section 14.2 of the Standard Agreement, neither party shall be liable for:

(a) cost of procurement of substitute goods, technology, or services;
(b) lost goodwill or reputational damage;
(c) damages arising from the Customer’s failure to implement reasonable data backup procedures;
(d) damages arising from the Customer’s continued use of the Product after becoming aware of a defect or vulnerability;
(e) damages arising from use of the Product in combination with third-party products, platforms, or services not provided by the Provider;
(f) penalties, fines, or sanctions imposed by regulatory authorities on the Customer.

8.3 Sole Remedy

For any claim related to Product performance or functionality, the Customer’s sole and exclusive remedy is as set forth in Section 6.2 of the Standard Agreement.

9. Data Center / Server Specific Terms

The following terms apply specifically to Data Center and Server products:

(a) The Product is provided for use on the Customer’s self-hosted infrastructure. The Provider makes no representations or warranties regarding the Customer’s infrastructure or its suitability for the Product.
(b) The Provider is not responsible for the Customer’s infrastructure, including server hardware, operating systems, database systems, network configuration, or security measures.
(c) The Customer is responsible for maintaining compatible versions of Atlassian host products (e.g., Jira Software, Jira Service Management) as specified in the Product documentation.
(d) End-of-support dates for Data Center and Server products may be announced via the Atlassian Marketplace listing with at least twelve (12) months’ notice.
(e) The Provider does not process Personal Data on behalf of the Customer in connection with Data Center and Server products. No Data Processing Agreement applies to these products. The Customer is solely responsible for all data processing on its own infrastructure.

10. Force Majeure Extension

In addition to events of Force Majeure described in Section 19.8 of the Standard Agreement, the following shall constitute Force Majeure events:

(a) Atlassian platform outages, degradation, or changes to Forge APIs that materially affect Product functionality;
(b) changes to Atlassian Marketplace policies that require Product modifications;
(c) regulatory actions by government authorities affecting the Provider’s ability to deliver the Product;
(d) supply chain disruptions affecting cloud infrastructure providers used by Atlassian.

For events described in subsections (a) and (b) of this section, the period referenced in Section 19.8 of the Standard Agreement after which either party may terminate shall be extended to sixty (60) days.

11. Amendments

This section supersedes Section 19.5 of the Standard Agreement with respect to amendments to these Provider-Specific Terms.

The Provider may update these Provider-Specific Terms from time to time. Material changes - including changes to liability limitations, data processing obligations, or governing law - will be communicated through the Atlassian Marketplace listing or via the Provider’s website at least thirty (30) days before taking effect.

If the Customer objects to a material change, the Customer may terminate its subscription by providing written notice to the Provider within the thirty (30) day notice period. In such case, the Customer will receive a pro-rata refund of any prepaid fees for the remainder of the subscription term. Continued use of the Product after the effective date of a material change constitutes acceptance of the updated terms.

12. Security Documentation

The Provider maintains the following security documentation:

Trust Center: jibrok.com/trust-center/
Security & SOC Reports: jibrok.com/security/
Vulnerability Disclosure Policy: jibrok.com/vulnerability-disclosure/

13. Support

Support is provided in accordance with the Provider’s Support Policy at jibrok.com/support-policy/.

Support requests may be submitted through the Provider’s Help Center at jibrok.atlassian.net/servicedesk/customer/portals or by email at support@jibrok.com.

For security-related reports, contact security@jibrok.com.

14. Survival

The following sections of these Provider-Specific Terms survive termination or expiration of this Agreement: Section 2 (Governing Law and Jurisdiction), Section 5 (Customer Data and Configuration), Section 6 (AI and Machine Learning), Section 7 (Backup and Data Recovery), Section 8 (Liability Clarifications), and Section 9 (Data Center / Server Specific Terms).