Overview
The Timer issue panel displays the timer state, time spent, goal, time remaining, and failure date directly on the issue view. It provides at-a-glance SLA status for each issue.
Creating a web panel
- Open the admin panel > Timer tab > Web Panels
- Click Create
- Configure the panel settings
- Click Save
- Enable panel visibility for the relevant projects
Settings reference
Scope
| Setting |
Description |
| Name |
Unique panel name (max 150 characters). |
| Projects |
Which projects show this panel. Empty = all. |
| Issue Types |
Which issue types show this panel. Empty = all. |
Event triggers
Same structure as Stopwatch panels - the panel has its own event configuration:
| Slot |
Description |
| Start Events |
What starts the timer |
| Pause Events |
What pauses it |
| Stop Events |
What stops/completes it |
| Restart Events |
What restarts it |
See Event triggers reference.
| Setting |
Description |
| Allow Restart from Any State |
Restart from Completed/Failed states too. |
| Calculate Type |
ALL_STARTS, ONLY_FIRST_START, or ONLY_LAST_START. |
Goals
| Setting |
Description |
| Default Goal |
The fallback goal time. |
| Goals |
JQL-based conditional goals. |
See Timer goal configuration for details.
Calendar and display
| Setting |
Description |
| Calendar |
Work calendar. Default is 24x7. |
| Calendar Field |
Optional Calendar Select field. |
| Time Format |
See Time formats. |
| Display Mode |
See Timer display modes. |
| Use Rounding for Display |
Round time for display. |
| Show Zero Value |
Show panel when time is zero. |
Behavior
| Setting |
Description |
| Weight |
Panel ordering. |
| Periodic Update |
Auto-refresh every 60 seconds. |
Panel display
The panel shows (depending on display mode):
- State - Inactive, Running, Paused, Completed, or Failed
- Time spent - elapsed time since start
- Goal time - the target time
- Time remaining - how much time is left before failure
- Pause time - accumulated pause time
- Failed date - when the timer exceeded the goal
Tips
- Display mode matters: choose a display mode that gives users the most useful information. For SLA tracking, LEFT_TIME_AND_FAILED_DATE shows both the countdown and when the SLA was breached.
- Periodic Update: essential for running timers so users see the countdown update in real time.
- Different goals per panel: web panel goals are independent from field setting goals. You can show different SLA views on the same issue.
Time in Status (Forge) for Jira Cloud
