Fields panel for Jira Service Management (JSM)View app on Atlassian Marketplace
Welcome to Fields Panel for Jira Service Management (JSM)!
This is an application that allows you to display any issue fields to customers on the Jira Service Management portal.
For customization, two panels are provided with different placements on the portal (view request screen).
On each panel, you can display any number of fields and optionally the panel name and description. The description can contain plain or HTML text. This allows you to use the panels for displaying messages on the portal, among other uses.
Panels are only shown in created requests. They cannot be displayed on request creation screens.
Panel settings
After installing the application, go to the project settings (project type: Service Management) and open the new menu Fields panels for customers:
An interface for customizing panels with fields will open. This interface is available to the Project Administrator.
The first thing you need to do is create a panel. To do this, open the “Fields panels” tab.
- Click the create button.
- Name - this can be technical (if it will not be displayed on the portal) or provide information to the user (if you want to display it on the portal).
- Description - can be left blank, filled with technical information, or contain a message for the user. You can specify HTML that will be displayed on the portal.
- Preview description as HTML - will show how the description will look on the portal.
- Specify the fields that you want to display in this panel. If a field is displayed incorrectly on the portal, please contact support and we will quickly add it. This applies primarily to fields from third-party applications.
- Specify whether to display the name and description on the portal. Specify other display settings.
- Click the save button.
Go to the first tab Mapping request types and field panels.
Now you can set which type of request should display this panel and where to display it.
- To do this, click on the edit button opposite the required type of request.
- In the menu that opens, select the panel to display at the top of the request and on the side.
- Click the save button.
This completes the configuration, and the selected fields are displayed on the portal.
📖 Documentation
💡 Additional Resources
- Support Portal - Get help and submit feature requests
